Last updated: September 1, 2025
This Privacy Policy describes how Top Watch Repair ("we," "us," or "our"), located at 1526 Division St, Detroit, MI 48207, collects and handles information from visitors to our website at https://topwatchrepair.com and from customers who use our in-store services.
We take privacy seriously and are committed to being transparent about how we handle information. We collect only what is necessary to respond to inquiries and provide our services.
When you use the contact form on our website, we collect the information you submit — which typically includes your name, email address, phone number (if provided), and the message content. This information is used solely to respond to your inquiry.
If you bring a watch in for service, we may collect contact information for the purpose of communicating about the service, notifying you when work is complete, and maintaining a basic service record.
When you visit our website, standard server logs may record information such as your IP address, browser type, the pages you visit, and the time of your visit. This data is used for website operation and security purposes. We do not sell or share this data with third parties for marketing purposes.
If you have accepted cookies, our website may use analytics tools that collect aggregated, anonymized data about how visitors interact with the site — such as which pages are viewed most often. This data does not identify individual users.
We use the information we collect for the following purposes: responding to inquiries submitted through our contact form; communicating with customers about ongoing or completed service work; maintaining basic service records; and improving the content and functionality of our website based on aggregated usage data.
We do not use your information for marketing purposes, do not add you to mailing lists without your explicit consent, and do not sell, rent, or trade personal information to third parties.
Our website uses cookies to store your cookie consent preference (so you are not shown the consent banner repeatedly) and, if you accept analytics, to support aggregated website analytics. You can manage your cookie preferences at any time through the cookie banner or by clearing your browser's cookies. For a full explanation of how we use cookies, please see our Cookie Policy.
Our website may link to or embed content from third-party services, including Google Maps for our location display. These services have their own privacy policies and data practices, which we do not control. We encourage you to review those policies independently.
Our website uses Google Fonts and Font Awesome for typography and icons, which may result in requests to those services' servers when you load our pages. These services may log the request, including your IP address, in accordance with their own policies.
We retain contact form submissions and customer service records for a reasonable period necessary to fulfill the purpose for which they were collected and to comply with applicable legal requirements. Customer service records may be retained for several years to support any follow-up service needs.
You have the right to request access to personal information we hold about you, to request correction of inaccurate information, and to request deletion of your information where we are not legally required to retain it. To make such a request, contact us at [email protected].
We implement reasonable measures to protect the information we hold from unauthorized access, alteration, or disclosure. No method of data transmission or storage is completely secure, and we cannot guarantee absolute security. We do not store payment card information — payment transactions, if applicable, are handled through secure third-party processors.
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take appropriate steps to delete it.
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website following any changes constitutes your acknowledgment of the updated policy.
For questions or concerns about this Privacy Policy or our data practices, contact us at:
Top Watch Repair
1526 Division St, Detroit, MI 48207
Email: [email protected]
Phone: +1 416-955-5924